Page Section: Centre Content Column

Pain Clinic

 

Care following an operation

Dealing with a sensitive situation

Coping with fear

 

 

 

 

 

Care following an operation

A consumer sought the assistance of an advocate as he had ongoing pain following an operation. He had raised the issue of the pain with the orthopaedic consultant when attending follow-up appointments and had been referred for physiotherapy, but continued to experience pain.

After discussions about advocacy process the consumer elected to, with advocacy support, write to the provider outlining his questions and seeking a meeting to discuss his concerns.

At the meeting the provider explained all the options that had been available at the time of the consumer's admission and why that particular treatment option had been chosen. He outlined the expected time for healing and was offered options for medication which could ease the pain while he continued with his rehabilitation.

Following the meeting the consumer felt that he had received answers to all his questions and that he considered the matter resolved. 

Go to top

 

 

Dealing with a sensitive situation

A middle-aged man contacted the advocacy service concerned that he was being discriminated against for disclosing previous lifestyle issues to a pain specialist. The man had corresponded extensively with the specialist, having researched medication options on the internet, and was unhappy with verbal and written interactions with the specialist. 

He compiled an agenda, with the advocate's assistance, which was emailed to the specialist for the forthcoming appointment, noting that the advocate would be attending in support. The meeting was very beneficial although it was at times challenging and emotional. 

However, the specialist stayed for over two hours and agreed to trial a course of action, requiring him to set up supports because of the nature of the man's work. The trial proved to be a total success to the delight of the man and his partner, and the surprise and delight of the specialist.

The specialist subsequently emailed the advocate to thank her for her valuable role in securing this outcome.

Go to top

 

 

Coping with fear

A young woman was admitted to hospital to undergo tests to determine the cause of the severe pain she was experiencing. The results of the tests were inconclusive and the hospital was going to discharge her but she was extremely frightened about returning home not knowing what was happening to her. She felt there had been poor communication by some hospital staff.

After discussion with the advocate the consumer decided she would be discharged. She felt able to advocate on her own behalf to pursue her complaint about the staff communication at a later stage.

Page Section: Right Content Column