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Prosthetics

 

When a bit of a nudge can help

The mother of a child with a disability telephoned an advocate to say she had been waiting five months to receive shoes from an orthotic centre for her daughter. Whenever she called the centre she was given "the run around".

The advocate telephoned the CEO of the service who undertook to look into the matter.  He telephoned the advocate back the same day to advise they had located the shoes and that they would be couriered to the client immediately.  He also rang the child's mother to explain what had happened and to discuss any further arrangements for her daughter. She was very happy with the outcome and the speed with which the advocate had sorted out the problem. 

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