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Mental health

Need for more independence + answers to questions
mental health residential care ~ right 3 ~ dignity & independence ~ right 6 ~ fully informed
A consumer living in a mental health residential care facility rang and requested an advocate visit with them as they did not like speaking on the phone and wanted to discuss their concerns in private.
The consumer told the advocate  it was difficult to communicate with staff and hard to explain what was bothering them.  The consumer liked living here but felt that they had little control over how they lived.
The main concern for the consumer was not wanting to have a shower everyday. They thought every second day would be better for them.  They also didn't understand why they had been banned from one of the living areas, and wanted to discuss the medications they were being given.  The advocate discussed with the consumer the different options to communicate these concerns to staff. The consumer decided  to meet and talk with the Nurse Manager, with advocate support.  The advocate suggested seeing if the Nurse Manager was available while the advocate was visiting to which the consumer agreed.  
The Nurse Manager met with the consumer with the advocate's support. There was agreement that the consumer could shower every second day and this was noted on the consumer's file.  The Nurse Manager explained to the consumer why they could not go to the other living room and the consumer accepted the explanation. The consumer's medication was explained and a suggestion made that at the next doctor's appointment they could be reviewed.  The consumer thought this was a good idea. The consumer was happy with the outcome and the support of the advocate.

Need for more independence and answers to questions

Mental health residential care ~ Right 3 ~ Dignity & independence ~ Right 6 ~ Fully informed

A consumer living in a mental health residential care facility rang and requested an advocate visit with them as they did not like speaking on the phone and wanted to discuss their concerns in private.

The consumer told the advocate it was difficult to communicate with staff and hard to explain what was bothering them. The consumer liked living there but felt that they had little control over how they lived.

The main concern for the consumer was not wanting to have a shower every day. They thought every second day would be better for them. They also didn't understand why they had been banned from one of the living areas, and wanted to discuss the medications they were being given. The advocate and consumer discussed the options for communicating these concerns to staff. The consumer decided  to meet and talk with the Nurse Manager, with advocate support.  The advocate suggested seeing if the Nurse Manager was available while the advocate was visiting, to which the consumer agreed.  

The Nurse Manager met with the consumer with the advocate's support. There was agreement that the consumer could shower every second day and this was noted on the consumer's file. The Nurse Manager explained to the consumer why they could not go to the other living room and the consumer accepted the explanation. The consumer's medication was explained and a suggestion made that at the next doctor's appointment they could be reviewed.  The consumer thought this was a good idea. The consumer was happy with the outcome and the support of the advocate.

 

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