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Education Overview

Education by advocates

Targeted education and assistance

Train-the-trainer programmes

Education sessions for Māori

Encouraging a consumer-centred approach

Ongoing education

 

 

 

 

Education by advocates
Education is a key part of an advocate's role. They provide sessions to consumers about the Code and their rights, as well as to providers about their responsibilities as providers of health and disability services.

Advocates promote the role of complaints as a way to improve the quality of services, and increase awareness of the role of advocacy and the benefits of early resolution.

 

Targeted education and assistance
Advocates are keen to assist staff who work in areas where there are particularly vulnerable consumers, to help staff be proactive in making sure the rights of these consumers are respected.

Although by no means a complete list, vulnerable consumers can be found in mental health services, prison health services, dementia units and rest homes, as well as facilities where there are people who have an intellectual disability.

 

Train-the-trainer programmes
This is an approach where a trained person trains others to be effective trainers themselves, as a way of increasing the capacity to pass on key information.

This can be applied to all of the training modules offered by health and disability advocates and may be of interest to consumer organisations for training their own members, or providers wanting to train staff who are geographically spread.

Train-the-trainer programmes are available to consumers and consumer organisations with an interest in promoting self-advocacy.

Read more about self-advocacy here.

A train-the-trainer programme on open disclosure is available for providers.

 

Education sessions for Māori
The kaitutaki tangata role has been very successful in providing education sessions that are relevant to Māori.

The role combines education, information and networking with Māori as an effective way of improving the understanding of consumer rights and the advocacy service.

 

Encouraging a consumer-centred approach
Advocates aim to be influential in shifting the focus of health and disability services towards taking a more consumer-centred approach.

The education of consumers and providers, promoting respectful dealings with all parties, and encouraging an approach that values and recognises complaints as quality-improvement opportunities, are effective ways of achieving this.

 

Ongoing education
As part of quality improvement, advocates take part in training programmes to look at ways to enhance the quality of their own presentations.

They are keen to try new and innovative ways to present and train people on rights, and look forward to the feedback from participants.

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