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How to organise an education or training programme

Health and disability advocates are available to provide free education sessions and presentations that relate to the Code of Rights, the role of the Health and Disability Commissioner and the advocacy service.

For consumer groups:

  • Know your rights, and how to advocate effectively for them.

For providers:

Advocates can help providers to develop the right programme for them and their staff. They can include a focus on:

  • assisting staff to provide a consumer-centred service
  • assisting staff to inform consumers of their rights
  • assisting health professionals to meet the standards established in professional competency frameworks, as well as certification requirements.

Sessions can also be tailored to best suit the group needing the education session as well as the time available.

Please phone 0800 555 050 or email advocacy@advocacy.org.nz to discuss your needs and to make arrangements with the advocate in your area.

Programmes available

Download this information. (pdf, 346kb)

General audience
Speaking up
The focus is on ways consumers can feel safe to speak up and gain confidence to problem solve and self-advocate. 
 
Consumers and providers.
Self- advocacy
Tips on how consumers can take their own actions to resolve a complaint. These skills are also useful for resolving problems that are outside the jurisdiction of the HDC legislation.
 
Consumers
Dealing effectively with complaints
Includes key elements for achieving resolution in a safe and positive way, plus tips for rebuilding relationships.
 
Providers
Using complaints to improve service quality
Explores the benefits of linking complaints and quality improvement policies so every complaint becomes an opportunity for learning and quality improvement.
 
Providers
Tell someone
This session is based around scenarios on a DVD showing ways consumers can speak up. It is acted by consumers with a learning impairment living in residential homes
 
Consumers in residential homes
Informed consent
Understanding the requirements of informed choice and consent in the provision of health and disability services.
 
Consumers and providers
Open Disclosure
Promoting the disclosing of full information to consumers including their legal guardians. Suitable for services needing to comply with the Health and Disability Sector Standards  
 
Providers
Cornerstone: Applying the Code of Rights in Medical Practice.
A program for those working in general medical Practice based on the Code of Rights with case studies to provide practice examples.
   
Medical centre staff
Building a 'Rights safe' partnership
This session looks at consumers getting 'best care' and providers promoting positive communication and problem solving within their facility.
 
Consumers and providers

Introduction to the Health and Disability Commissioner Act 1994, the Code of Health and Disability Services Consumers' Rights and the Nationwide Health and Disability Advocacy Service.

Covers the purpose of the HDC Act and what it provides for, the Code and the role of health and disability advocates in assisting consumers take action to resolve complaints between the parties. 
General audience

Speaking up

The focus is on ways consumers can feel safe to speak up and gain confidence to problem solve and self-advocate. 
Consumers and providers.

Self- advocacy

Tips on how consumers can take their own actions to resolve a complaint. These skills are also useful for resolving problems that are outside the jurisdiction of the HDC legislation.
Consumers

Dealing effectively with complaints

Includes key elements for achieving resolution in a safe and positive way, plus tips for rebuilding relationships.
Providers

Using complaints to improve service quality

Explores the benefits of linking complaints and quality improvement policies so every complaint becomes an opportunity for learning and quality improvement.
Providers

Tell someone

This session is based around scenarios on a DVD showing ways consumers can speak up. It is acted by consumers with a learning impairment living in residential homes
Consumers in residential homes

Informed consent

Understanding the requirements of informed choice and consent in the provision of health and disability services.
Consumers and providers

Open Disclosure

Promoting the disclosing of full information to consumers including their legal guardians. Suitable for services needing to comply with the Health and Disability Sector Standards  
Providers

Cornerstone: Applying the Code of Rights in Medical Practice.

A program for those working in general medical Practice based on the Code of Rights with case studies to provide practice examples.
Medical centre staff

 

Building a 'Rights safe' partnership

This session looks at consumers getting 'best care' and providers promoting positive communication and problem solving within their facility.
Consumers and providers

 

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