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Other useful contacts

When the complaint or parts of the complaint are not about the way a health or a disability service was provided, you may find one of the following avenues helpful.

If you need legal advice
The Local Community Law Centre
(free legal advice to start)
www.communitylaw.org.nz
(or look in the telephone book or ask your local Citizens' Advice Bureau)

If it is about your personal health records
The Privacy Commissioner
www.privacy.org.nz
Free-phone: 0800 803 909
Ph: 09 302 8655
• PRIVACY OFFICER employed by the service

If it is about ACC entitlements or services
• ACC Helpline 0800 650 222
• ACC Complaints Service
complaints@acc.co.nz

If it is a problem with banking or insurance
Banking Ombudsman
Free-phone: 0800 805 950
Ph: 04 471 0006
www.bankombudsman.org.nz/

If it is about housing or tenancy
Tenancy Services
Free-phone: 0800 836 262

It if is about restrictive trade practices
The Commerce Commission
Free-phone: 0800 94 3600
www.comcom.govt.nz

If it is about lawyers
Law Society
Ph: 04 472 7837
www.nz-lawsoc.org.nz

If it is about immigration
Immigration NZ Settlement Services
http://www.ssnz.govt.nz/

If it is about children
Commissioner for Children
Free-phone: 0800 22 44 53
www.occ.org.nz/

If it is about shoddy work, defective goods, inadequate services, unreasonable charges for services, or damage to property
Consumer Affairs
Ph: 04 474 2750
www.consumeraffairs.govt.nz

Disputes Tribunal
www.justice.govt.nz/tribunals/disputes-tribunal
How to take a small claim to the Disputes Tribunal
www.howtolaw.co.nz/html/ml086.asp

If it is about employment relations
Labour Department
Free-phone: 0800 20 90 20
www.dol.govt.nz

If it is about Health and Safety
Occupational Health and Safety
Free-phone: 0800 20 90 20
www.osh.govt.nz

If it is about police behaviour
Police Complaints Authority
Free-phone: 0800 503-728
www.police.govt.nz

If it is about benefits or income
Work and Income
Free-phone: 0800 559 009
www.workandincome.govt.nz

If it is about race issues or discrimination
Human Rights Commission
Free-phone: 0800 496 877
www.hrc.co.nz

If it is about dental fees
Dental Association
Ph: 09 524 2778
www.nzda.org.nz

Dental Council
Ph: 04 499 4820
www.dentalcouncil.org.nz/

If it is about medical fees
Medical Council
Free-phone: 0800 286 801
www.mcnz.org.nz/

If you have complained about a public service or government agency and are unhappy with the response you can ask the Ombudsmen to look into the matter.
www.ombudsmen.govt.nz
Free-phone 0800 802 602
complaint@ombudsmen.govt.nz
Enquiries: office@ombudsmen.govt.nz

If you want other contact details or general information on where to start, contact your local Citizens Advice Bureau. Their contact details will be in your telephone book or on their website: www.cab.org.nz