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Tips for finding solutions

1  Be positive.

2  Be clear and stay focused.

3  Talk to the person in the service who can make the difference.

4  Ask what happened and why.

5  Think solutions, not just complaint.

6  Keep within your own experience of the problem.

7  Write down beforehand what you want to say. Include the list of issues and questions you want answered, in case you forget in the meeting.

8  Focus on a way forward.